WMF XIII wants problems with an order to be resolved clearly and fairly. Return conditions can vary by product and fulfilment method, so any product-specific terms shown on the product page also apply.
Print-on-demand merchandise
WMF XIII print-on-demand merchandise is made specifically after an order is placed. For these items, returns or exchanges for a change of mind, an incorrectly selected size, or an incorrectly selected colour are generally not available.
If an item arrives damaged, defective, misprinted or incorrect, or if a parcel is lost in transit, contact WMF XIII as soon as possible so the order can be reviewed and an appropriate remedy arranged.
For Printful-fulfilled merchandise, the production partner requires quality claims to be submitted within 30 days of receiving the product, and lost-in-transit claims within 30 days of the estimated delivery date. Contacting WMF XIII promptly helps us preserve that claim window.
This information does not limit any rights you may have under applicable consumer-protection law.
Other products
Books, partner merchandise, consignment items, private-label products and other categories may have different return conditions. Where those differ, the applicable terms will be shown with the product or order information.