Shipping policy
SHIPPING AND DELIVERY POLICY
Last updated: 21 September 2026
WMF XIII brings together products fulfilled from different studios, makers, approved partner locations and WMF XIII inventory. One order may therefore arrive in more than one parcel.
We keep the customer experience unified even when fulfilment occurs behind the scenes through several approved partners.
PROCESSING AND DELIVERY ESTIMATES
The product page and checkout show the best available processing or production time and delivery estimate.
Delivery dates are estimates and are not guaranteed unless we expressly state otherwise. Made-to-order, pre-order, personalised, fine-art, furniture, fresh and limited-production products may require longer lead times.
SPLIT SHIPMENTS
Items may ship separately because they have different makers, production schedules, stock locations or delivery services.
You will receive tracking or status information for each shipment when it is available. Separate shipments do not create additional product charges. Any applicable delivery charge is shown before you submit the order.
SHIPPING CHARGES, TAXES AND DUTIES
Available delivery methods and charges are displayed at checkout. Taxes are calculated based on the order and delivery destination.
For destinations outside Canada, the recipient may be responsible for import duties, brokerage charges and local taxes unless checkout expressly states that those charges are included.
WMF XIII will not intentionally under-declare the value of a shipment or misdescribe products on customs documentation.
ADDRESS ACCURACY
Please review the delivery address carefully before placing your order. Contact orders@wmfxiii.com immediately if an address is incorrect.
We cannot guarantee that an address can be changed after processing begins. Additional carrier charges resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.
DELIVERY RESTRICTIONS
Some products cannot be shipped to every province, territory or country because of carrier, safety, food, cosmetic, plant, material or other legal restrictions.
If lawful delivery is unavailable, we may cancel and refund the affected item.
DELAYS
Weather, carrier disruption, customs inspection, remote-location service, production circumstances and other events outside our reasonable control may cause delays.
If we learn of a material delay before dispatch, we will provide an updated estimate and, where appropriate, available options.
Pre-orders and made-to-order products will be handled according to the timing disclosed before purchase and applicable law.
TRACKING AND DELIVERY ISSUES
Use the tracking link in your shipment notice or WMF XIII customer account.
If tracking shows that a parcel was delivered but you cannot locate it, or if a shipment appears lost or damaged, contact orders@wmfxiii.com promptly.
We may ask you to:
• Confirm the delivery address.
• Check safe-delivery locations.
• Check with household members, neighbours, reception or building staff.
• Assist with information required for a carrier investigation.
Nothing in this policy limits remedies available under applicable consumer-protection law.
DAMAGED SHIPMENTS
If a parcel arrives visibly damaged, photograph the external packaging and the product before discarding anything. Contact concierge@wmfxiii.com with your order number and photographs.
Keep the product and all packaging while we investigate and arrange the appropriate remedy.
RETURNS
Do not return an item to the sender address shown on a parcel unless WMF XIII has instructed you to do so.
Follow our Refund and Return Policy and obtain authorisation from returns@wmfxiii.com before sending any product.
CONTACT
Order and delivery assistance: orders@wmfxiii.com
Customer care: concierge@wmfxiii.com
Telephone: 437-435-9666
WMF XIII Inc.
Suite 1406, 5 Zappacosta Drive
North York, Ontario M9M 0G9
Canada