Cancellation policy
PURCHASE OPTIONS CANCELLATION POLICY
Last updated: 21 September 2026
This policy applies when WMF XIII offers a product through a purchase option other than an ordinary one-time purchase. Purchase options may include subscriptions, recurring deliveries, prepaid plans, pre-orders, backorders, reservations and made-to-order arrangements.
The product page and checkout will identify the purchase option, price, billing schedule, expected timing and material cancellation restrictions before you submit the order.
ORDINARY ONE-TIME PURCHASES
Ordinary one-time purchases are governed by the WMF XIII Refund and Return Policy.
To request cancellation before dispatch, contact orders@wmfxiii.com immediately. We will try to stop the order, but cancellation cannot be guaranteed after production, personalisation, packing or dispatch has begun.
SUBSCRIPTIONS AND RECURRING PURCHASES
If you select a subscription or recurring purchase, you authorise WMF XIII and its payment provider to charge the payment method on file at the frequency and price disclosed at checkout until the subscription is cancelled or otherwise ends.
Before completing the first purchase, you will be shown:
• The products or services included.
• The amount charged and applicable taxes or shipping charges.
• The billing and delivery frequency.
• Whether the subscription renews automatically.
• Any minimum commitment disclosed for the plan.
• How to cancel, pause or modify the subscription.
CANCELLING A SUBSCRIPTION
You may cancel a subscription through your customer account, when that function is available, or by emailing orders@wmfxiii.com.
Include the customer name, email address and subscription or order number. Do not include payment-card information in your email.
Cancellation applies to future renewal charges after the cancellation becomes effective. We will provide confirmation when the subscription has been cancelled.
If a renewal charge has already been processed before the cancellation takes effect, we may be unable to stop the associated order. An eligible product may still be returned under the Refund and Return Policy.
Where possible, cancel before the next billing date shown in your customer account or subscription reminder. Your cancellation rights under applicable law are not affected.
PAUSING, SKIPPING OR CHANGING A SUBSCRIPTION
Where the selected plan permits it, you may use your customer account or contact orders@wmfxiii.com to:
• Pause future deliveries.
• Skip an upcoming delivery.
• Change an eligible product or variant.
• Change the delivery frequency.
• Update the delivery address.
• Update the payment method.
A requested change may not apply to an order that has already entered processing.
PRICE AND PLAN CHANGES
We will not retroactively change the price of an order already processed.
If the price or a material term of an ongoing subscription changes, we will provide advance notice where required and explain when the change will take effect. Where required by law, we will obtain consent before applying the change.
You may cancel future renewals if you do not wish to continue under the revised terms.
FAILED PAYMENTS
If a recurring payment fails, we may retry the payment or ask you to update the payment method.
We may pause or cancel a subscription after repeated payment failure. We will not intentionally continue shipping recurring orders for which required payment has not been received.
PREPAID SUBSCRIPTIONS
A prepaid subscription covers the number of deliveries or period disclosed at purchase.
Unless otherwise stated before purchase, cancelling a prepaid plan stops renewals after the prepaid period but does not automatically refund deliveries already paid for.
Requests involving undelivered portions of a prepaid plan will be assessed according to the plan terms, the status of any products already produced or committed, the Refund and Return Policy, and applicable law.
PRE-ORDERS AND BACKORDERS
A pre-order or backorder reserves a product expected to become available later. The product page will provide the best available release or dispatch estimate.
You may request cancellation before the product enters production, allocation, personalisation, packing or dispatch.
To request cancellation, contact orders@wmfxiii.com with the order number. If cancellation is approved, the amount paid for the cancelled item will be refunded to the original payment method where possible.
If a release or dispatch date changes materially, we will provide an updated estimate and any cancellation or refund options required by applicable law.
A delay does not permit WMF XIII to retain payment indefinitely where applicable consumer law gives the customer a right to cancel.
MADE-TO-ORDER, PERSONALISED AND BESPOKE PRODUCTS
Made-to-order, personalised and bespoke products may enter production shortly after an order is accepted.
Cancellation is not guaranteed after materials have been committed, personalisation has begun or production has started. Any restriction will be disclosed before purchase.
If WMF XIII or the maker has not begun work or incurred non-recoverable costs, we will make reasonable efforts to approve the cancellation.
These restrictions do not remove rights relating to a product that is damaged, defective, unsafe, materially misrepresented or not made according to the approved order.
RESERVATIONS AND DEPOSITS
If WMF XIII offers a reservation or deposit arrangement, the product page or written offer will disclose:
• The deposit amount.
• Whether the deposit is refundable.
• When the remaining balance becomes due.
• What causes the reservation to expire.
• Any applicable cancellation terms.
A deposit will not be described as non-refundable unless that condition is clearly disclosed before payment and is permitted by law.
CANCELLATION BY WMF XIII
WMF XIII may cancel a purchase option or affected order because of:
• Product discontinuation or unavailability.
• A material production or supply problem.
• A pricing or inventory error.
• Payment failure.
• Suspected fraud or unauthorised activity.
• A legal or delivery restriction.
• A material breach of the applicable terms.
If we cancel a paid order and do not provide the product, we will issue the appropriate refund. Cancelling one order does not necessarily cancel the customer’s entire subscription unless we confirm that it has ended.
REFUNDS
Approved refunds are issued to the original payment method where possible.
Processing times imposed by banks, card issuers and payment providers are outside WMF XIII’s control.
Cancelling a recurring arrangement prevents applicable future renewals. It does not automatically create a refund for products already delivered, services already provided or orders already processed.
CONSUMER RIGHTS
Nothing in this policy excludes or limits cancellation, refund or other consumer rights that cannot lawfully be excluded.
If applicable law provides more favourable cancellation rights than this policy, those legal rights will apply.
CONTACT
Subscription, pre-order and cancellation assistance:
orders@wmfxiii.com
Customer care:
concierge@wmfxiii.com
Telephone:
WMF XIII Inc.
Suite 1406, 5 Zappacosta Drive
North York, Ontario M9M 0G9
Canada